Job Description Summary

The Server Assistant (Bus Attendant) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the hotel's food service venues. The Bus Attendant sets up, services, and breaks down the food and beverage areas where they are assigned, ensuring high quality, consistency, and service. The Bus Attendant also assists the Restaurant Servers with cleaning guest tables and the restaurant area.

Job Description

Hours – Part Time / Weekends 5:30AM-Noon. Possibility of more hours available on weeknights

Principle duties and responsibilities (Essential Functions) include:

Key Job Functions

Establish service standards throughout the guest experience. Ascertain guest satisfaction. o Assist service staff as directed by the manager.

Supply assigned station with all items needed for daily operation.

Serve water, coffee, juice, and other beverages and refills.

Clear extra place settings at the table.

Maintain customer relations at the table.

Complete all closing side work properly.

Perform any duties as requested by the manager.

Handle stress and multiple tasks (to organize service steps).

Maintains good interpersonal relations with guests and co-workers.

Deliver Passionate & Engaging Service to our Guests

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations

You will consistently deliver our GUEST model:

Greet or welcome everyone, warmly with a smile

Use eye and ear contact and guest’s name

Establish/anticipate needs

Solve and own all requests/complaints

Thank everyone

Build solid relationships with your Colleagues

Treat colleagues with respect and dignity

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1-2 years of restaurant experience

Track record of delivering exceptional guest or client experience

Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.

Strong communication skills • Appropriate professional appearance and demeanor

Additional Job Information/Anticipated

Pay Range

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The pay rate is $11 plus tips per hour. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.