Below is an outline of the responsibilities for this position:
- Building, implementing, integrating, and managing IT infrastructure solutions
- Providing high-quality technical solutions to clients based on their business needs
- Working with IBM teams, including clients, vendors, subcontractors, and other partners
- Applying technical skills in client billable services and implementation environments
- The role requires working 12.5-hour shifts in a pattern of 4 shifts on followed by 3 shifts off, and alternately, 3 shifts on followed by 4 shifts off. The role also includes shift allowances and involves rotation within a 24/7 Data Centre operation. Remote work options are not available for this position.

Specific tasks include:
- Racking, building, cabling, configuring, and provisioning servers
- Racking, cabling, and deploying networking equipment
- Troubleshooting, testing, and quality assurance of server hardware
- Professionally resolving hardware issues via trouble tickets
- Troubleshooting and resolving problems with basic network and operating system installations and configurations
- Monitoring and managing datacenter infrastructure
- Monitoring and assisting the automated provisioning system for new server orders
- Monitoring and escalating issues with customer servers as necessary
- Monitoring and escalating any abnormalities in the datacenter through regular walkthroughs