Position Summary

Provides exceptional service and dining experiences to the guests. Responsible for taking orders, serving food and beverages, and ensuring guest satisfaction through attentive and friendly service. Under general supervision, performs food and beverage activities in support of one of the restaurants in accordance with the respective outlet service guidelines. 

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

Provides excellent customer service and always establishes guest perception of restaurant service as that of exceptional hospitality and friendliness. Manages orders from guests, ensuring accuracy, timeliness, and adherence to special requests, while coordinating with kitchen and bar staff. Promotes menu items, specials, and promotions to enhance guest satisfaction and increase revenue through upselling and suggestive selling techniques. Adheres to all applicable laws and regulations governing alcohol service, including age verification and responsible beverage service practices. Monitors and intervenes service to guests who appear intoxicated, and handles challenging situations with tact and diplomacy, notifies an on-duty supervisor to follow up with the guests. Maintains thorough knowledge of property information regarding restaurants, entertainment, lounges, marketing promotions, upcoming events as well as local points of interest. Processes payments accurately and efficiently, handling cash, credit card transactions, and any forms of payment accordingly to established procedures. Responsible for all opening and closing side work duties as assigned by management. Participates in daily stand-up meetings to ensure property information is understood. Adheres to all food safety and hygiene regulations, responsible alcohol service guidelines, to ensure the well-being of guests and compliance with legal requirements. Works as part of a cohesive team, assisting fellow team members as needed, fostering a positive and supportive work environment. Maintains cleanliness, presentation, and organization of dining areas; including tables, chairs, and condiments stations, to provide a pleasant and inviting environment and adhering to food safety regulations.  Communication with supervisors and/or managers regarding guest issues that are in need of addressing. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

Preforms other job-related responsibilities as assigned. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team Members In This Capacity

Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.   Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.  Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.  Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

Knowledge of menu offering, including ingredients, cooking methods, and presentation, to effectively guide guests and answer inquiries. Knowledge of beverage selection, including wines, cocktails, beers, and non-alcoholic options. Ability to manage multiple tasks simultaneously, such as taking orders, serving tables, and processing payments. Ability to follow instructions. Exhibiting a strong commitment to the organization.  Ability to deal effectively and professionally with the general public and be attentive to customer’s needs. Adaptability to navigate through dynamic and fast paced environments, maintaining composure and professionalism during peak periods and challenging situations. Maintain the highest standard of personal hygiene. Ability to perform basic math calculations and pass a basic math test. Knowledge of minimum temperature requirements for food/drink preservation. Knowledge of Tribal, federal, state and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products. Ability to work harmoniously and professionally with co-workers and supervisors.

   Education And Experience 

Required

One (1) year experience as a waiter/waitress in a restaurant or food service establishment. Must be at least 21 years of age.

Preferred

High School Diploma, GED certification or equivalent.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

Must successfully complete the New Mexico Food Handlers course upon hire. Must obtain and maintain a New Mexico Alcohol Server’s License upon hire. Must be able to successfully pass a stringent background investigation. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

Work is performed indoors and outdoors.  Outdoor work is subject to extreme temperatures and inclement weather conditions. Work hours are subject to change with overtime work required. Must be able to have a flexible work schedule to be able to work weekends and holidays if needed. Subject to hazards, which may cause personal bodily harm, smoke, common colds, influenza, dust, odors and elevated noise levels. Tasks may be performed on uneven, inclined, hard and soft-carpeted floors, outdoor surfaces, cement structures and surfaces. Must be able to lift at least 25 pounds. Duties may involve walking, standing for long periods of time, sitting and crouching. Specifically required movements include the following: Trunk - bend, twist, rotate, push, pull, carry Arms – reach, carry, lift, twist, and rotate Legs – lift, push, pull, twist, and rotate Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.

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