MEMORY MAKER MISSION To provide a memorable dining experience for every guest through personalized service that will bring them back. ESSENTIAL FUNCTIONS + Smile and welcome every guest to Friendly’s, acknowledge new and returning guests differently. + When drink orders are received at greeting, arrive with them on a tray. + Always recommend an appetizer outside of breakfast. + Enter orders into POS immediately. + Always recommend upgrades sincerely, i.e. ‘Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?’ + Follow all BYOB (Build your own burger) steps completely, especially reading the order back to the guest, using the guest’s name upon delivery and at check back. + Always recommend dessert by pointing out specific products, use the menu as a visual aid. + Make each guest feel important and special, especially kids! + Look for ways to go above and beyond for your guests and coworkers. + Own the entire dining experience. + Be the final quality control checkpoint, be proud of everything. + Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. + Offer a sincere, personal welcome to every guest entering the restaurant. + Smile and make eye contact. + Anticipate the guest’s needs and react before they need to ask. + Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS + Must read, write, and communicate in English as it relates to the job and to the safety regulations. + Must be able to perform all job functions safely. + Must participate in company orientation and training. + Must be able to follow instructions. + Must be able to work the scheduled / assigned times and required overtime for the position. + Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS + High School Diploma / GED preferred. + Food Service background / experience preferred. + Must have excellent people skills. + Must have basic math skills. + Must meet the company performance standards for the job. + Must be able to stand and walk for extended period of time. + Must know safety information regarding all materials used within the scope of the work