**PLACE OF WORK** **: Room Service area, Guest Rooms, Kitchen areas.** **JOB OVERVIEW** **: Delivers food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently. Also assists in the maintenance of the Room Service area and equipment.** **REPORTS TO** **: Room Service Manager, Captain and/or Outlets Manager.** **KEY RELATIONSHIPS:** **Intern: Room Service Staff, Bar Staff, Kitchen/Stewarding Staff, Restaurant Staff, Engineering, Housekeeping Staff, Front Desk Staff, Sales Department.** **External: Hotel Guests and Visitors.** **STANDARD SPECIFICATIONS** **: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.** **Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.** **Qualifications:** **Essentials** 1. **Minimum of 18 years of age to serve alcoholic beverages** 2. **Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.** 3. **Ability to provide legible communication.** 4. **Previous F&B experience** **Desirable:** 1. **High school graduate, some college** 2. **Experience in Room Service.** 3. **Certification of previous training in liquor, wine and food service** 4. **Certification in alcohol awareness program** 5. **Food handling certification** 6. **Fluency in a foreign language, preferably Spanish or French.** **Skills:** **Essential:** 1. **Ability to understand guests' service needs.** 2. **Ability to be well organized, maintain concentration and think clearly when providing service to 2 guest rooms within any given period of time.** 3. **Ability to focus on details.** 4. **Ability to maintain good coordination while serving orders quickly.** 5. **Ability to exert physical effort in transporting trays and tables from service area to guests.** 6. **Ability to endure abundant physical movements throughout the work areas.** 7. **Ability to perform job functions with minimal supervision** 8. **Ability to work cohesively with co-workers as part of a team.** **ESSENTIAL JOB FUNCTIONS** **:** 1. **Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.** 2. **Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.** 3. **Maintain complete knowledge of designated glassware and garnishes for drinks.** 4. **Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.** 5. **Maintain complete knowledge of guest room layout, locations and room numbers/names.** 6. **Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.** 7. **Maintain complete knowledge of correct maintenance and use of equipment, use equipment only as intended.** 8. **Maintain complete knowledge and comply with all departmental policies/service procedures.** 9. **Complete opening side duties as assigned:** **a) Check quality and amount of all Room Service stock and supplies using checklist.** **b) Fold/stack Room Service napkins.** **c) Requisition all necessary supplies and transport from storeroom to Room Service.** **d) Set tables and trays according to service standards.** **e) Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic) according to service standards.** **f) Ensure a sufficient supply of all silverware, glassware and chinaware for service.** **g) Check cleanliness and condition of all equipment for use in Room Service area, rectify any deficiencies.** **h) Ensure all flowers and decorative items are fresh for guest use.** **WAGE** **: $7.00/hour plus tips** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.