Job Purpose
Supervise, train and guide service staff and ensure guests receive courteous and efficient five-star service.

Daily Operations:
• Provide excellent customer service and introduce available dishes, take orders, and deliver dishes and drinks calmly
• Introduce available dishes and beverages, including the method of preparation, and make recommendations
• Address guests’ requests and handle complaints promptly and to their satisfaction

Competencies and Requirements:
• Minimum of 5 years of customer service experience; experience in a five-star hotel is an advantage
• Secondary school diploma or above
• Fluent Cantonese and Mandarin, good English
• Proficient in MS Office and POS software; knowledge of Micros is an advantage