Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Representative to join our amazing culture. In this role, you will be responsible for generating new business and growing existing accounts in all lines of business including service and installation solutions for new and/or existing customers through high activity prospecting current and future customers T&M Customers - convert T&M customers to services plans; use iCare to identify customers with high spend on T&M Work Orders and model options to save with a CSP. Execute renewals - monitor for ending CSPs and resell / renew; leverage QBR process if possible. As a Service Account Representative, you are a part of a dynamic team that allows you to grow as Convergint grows.
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Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Account Representative.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. New Project CSP Add-ons - work with AE's to know what is inflight and build CSP to add on to project proposal Existing Project Customer - identify install project customer that did not buy CSP upfront
Expanded CSP Services - use existing CSP relationships to sell in other services; example, sell Fire CSP to existing Security Executes high level prospecting activity with new and existing customer base. Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction. Willingness to dig in to understand customers pain points / opportunities Articulates the value Convergint brings and of a recurring service agreement
Highly motivated, self-managed Performs other duties and responsibilities as requested or required.
What You’ll Need
Exceptional telephone and personal customer service skills and ability to work under pressure. Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted. Excellent Microsoft Outlook, Excel, and Word skills. Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc. Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan Corporate Social Responsibility Day And much more…
Requirements:
Education: College degree, trade school or equivalent experience
Minimum Experience: 3-5 years field, dispatch, sales, administrative or equivalent
Preferred Experience: (but not required):
1 year construction industry environment
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.