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Service Account Manager Nordic & Baltic

 

 

 

SIG is enforcing service team and we are looking for a Service Account Manager to join our Service Team in Nordics. You will report to the local Managing Director of Nordic and cooperate closely with the Head of Service. The position will be fulfilled soonest the candidate is found. It is possible to work home office based outside Nordic & Baltic area.

 

Your primary function is to ensure and maintain optimum service quality while considering SIG’s and customers´ requirements. With your excellent customer relations and communication skills you will create an optimal cooperation between different departments of SIG and our customers. You will act as an ambassador for SIG to ensure a good relationship to our customers and high customer satisfaction.

  The location of the job can either be on the Linnich Site in Germany or a remote office in Finland. We offer flexibility to work from home and this role is fully stationary with no frequent need to travel to customers.   #LI-DD1 Key responsibilities Leadership of Field Service Engineers Single point of contact for our customers and internal departments for all relevant technical service topics (ensuring and maintaining optimum service quality and customer satisfaction) Increase revenues and profitability in the area of responsibility through a comprehensive service strategy Active participation in negotiations with customers and establishment of service agreements Prepare, execute and follow-up/reporting on regular and extraordinary customer meetings on service topics (commercial and technical), incl. creation of needed documentation (e.g. calculations, quotes and customer presentations) Support in escalations and/or customer complaints to resolve promptly conflict situations by respecting customers and SIG interests Planning of preventive- and corrective maintenances with Service Coordinator, as well as implementation of must-points at our customer's site Constant personnel development of your service team (annual people appraisals, training needs etc.) Assure correct budgeting, realization of financial results of the customers and cost-centers as well as payments of invoices Implement value-adding service products in the area of responsibility to continuously improve internal and external KPIs

 

  You bring these skills, experience & education Master's degree ideally with graduate in the field of electrical, mechanical, process or industrial engineering Fluent English, Nordic language is seen an asset but not mandatory Experience in managing a Service team is an advantage Knowledge of aseptic filling is an advantage Cooperation with our customers thus regular travels to customer sites are required (travel time up to 50%) Good Microsoft Office User skills, SAP knowledge is an advantage Valid driving license (cat. B)

 

 

 

We offer

 

Competitive salary including a performance bonus Company car with a fuel card, also for private use Opportunities for further training and career development within SIG Company complementary health insurance Company phone, laptop, iPad   SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

 

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

 

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

 

 

 

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.box { background-color: #f2efeb; border-radius: 10px; padding: 10px; font-family: 'SIG PP Flow', sans-serif; } Contact SIG Recruiting Team
Phone: +49 246 279 1436 Email: recruiting@sig.biz