Description PLACEMENT TYPE: Contract • SCHEDULE/ REMOTE FLEXIBILITY: ONSITE • WORK HOURS: 8am-4:30pm • HOURS PER WEEK: 40 hours a week POSITION SUMMARY: The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and producers as well as communicating effectively with team members within the service department. PRINCIPAL RESPONSIBILITIES: 1. Communicates with store managers, maintenance personnel, and other customer personnel as needed. 2. Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders. 3. Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.) 4. Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators. 5. Maintain customer records using Hussmann and customer based automated systems. 6. Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders. 7. Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed. 8. Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables. 9. Additional responsibilities as assigned. Additional Skills & Qualifications EDUCATION REQUIREMENT: MUST HAVE HS DIPLOMA PREFERRED: ASSOCIATE DEGREE MINIMUM YEARS OF EXPERIENCE NECESSARY: 0 - 5 YEARS ADDITIONAL INFORMATION: (e.g. physical demands, confidentiality requirements, travel requirements) • Work effectively in diverse team and fast paced environment. • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail. • Strong communication skills, verbal and written, required. • Intermediate to advanced proficiency in Microsoft Office Suite. • Strong organizational, time management skills. • Able to meet short and long term deadlines. • Must be flexible to work outside normal working hours and weekends as required Experience Level Entry Level Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Charlotte,NC. Application Deadline This position is anticipated to close on Feb 26, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.