Door Systems is seeking candidates for a Commercial Customer Service Representative in Naperville, IL . We are a part of ASSA ABLOY Entrance Systems which is the world’s most comprehensive international supplier and manufacturer of residential and commercial door and dock solutions. With a holistic approach to the flow of people, goods and vehicles, we create solutions with the best possible balance of cost, quality and lifetime performance. Day-to-day responsibilities include, but are not limited to:

· Developing positive customer relations by providing courteous, efficient and proactive customer service.

· Answering inbound calls and creates service tickets, ensuring orders are accurate and complete

· Working closely with the supervisors and dispatch

· Providing admin support to a service supervisor

Qualifications

· Outstanding communication skills and courteous telephone manner

· Strong time management skills and the ability to multi-task in a fast-paced environment

· High level of attention to detail

· Excellent attendance record

· Must be able to communicate in the English language; verbally and in writing

Computer Skills

· Must be familiar with and MS Office applications, i.e. Microsoft Outlook, Word and Excel

Education and/or Experience

· Minimum of high school education

· Minimum of 1 years Customer Service experience preferred

· Previous estimating and quoting experience is a plus

We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!

 

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.