Service Administrator - III

Location: West Chester Township OH 45069
Job Type: Full-time | Monday–Friday, 8:00 AM–4:30 PM
Pay Rate: $24/hour

Job Description:
We are seeking a highly motivated Service Administrator III (Customer Care Advisor) to join our team. In this role, you will be the first point of contact for our customers, delivering exceptional customer service and ensuring a seamless experience. If you have strong computer skills, organizational abilities, and a passion for helping customers, we want to hear from you!

Responsibilities:

Serve as the first point of contact for customers, both in person and over the phone. Build and maintain positive relationships with key customers. Assess customer needs and gather necessary information to support them effectively. Create and manage work orders in our systems. Provide updates to customers regarding service status. Use electronic tools (dongle and 9-pin connector) to plug into trucks, capture downloads, and troubleshoot issues. Document troubleshooting steps and service activities for accurate recordkeeping. Assist in processing warranty claims and escalating technical issues when needed.

Requirements:

High school diploma or equivalent. Proficient in computer systems and software tools. Strong customer service and organizational skills. Ability to troubleshoot and resolve basic technical issues. Experience using diagnostic tools, capturing downloads, and creating work orders (experience with Guidanz is a plus). Strong communication skills and the ability to build trust with customers and team members.

Top Skills We’re Looking For:

Computer proficiency Customer service expertise Organizational skills

Why Join Us?

Competitive hourly pay (up to $24/hour) Consistent Monday–Friday schedule (8:00 AM–4:30 PM) Opportunity to develop valuable technical and customer service skills Supportive team environment

How to Apply:
Click "Apply Now" to submit your resume. Qualified candidates will be contacted for a 30-minute Zoom interview.

Join our team and make a difference in delivering exceptional service to our valued customers!

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.