The Service Advisor will serve as the primary point of contact for Lucid Service Center. The Service Advisor will be responsible for communicating and interacting with clients to deliver the highest level of Lucid customer experience while assuring client needs are met. This position requires you to work with clients to determine which repairs/services are necessary, write clear repair orders so technicians can accurately maintain/repair Lucid vehicles right the first time, and redeliver client vehicles after services are completed. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly, and to strive for perfection within a fast-paced environment  

 

The Role: 

Greet clients promptly and offer excellent customer experience at all steps of the service process   Ensure clients thoroughly understand the service process, and are comfortable at all steps of their experience   Properly perform the vehicle walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately)   Consult with technicians regarding appropriate service options where needed   Accurately document client concerns for diagnosis and repair by technicians  Follow correct repair order documentation procedures  Explain all service options to clients including time and cost estimates   Track all client vehicles through the maintenance and repair process   Ensure that work done meets Lucid’s exacting standards before vehicle is returned to client – act as the last QC step   Invoice and collect payment   Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise   Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed   Develop rapport with clients leading to lasting relationships   Have a passion for sustainable transportation and changing the automotive industry  

 

Qualifications: 

Education and / or relevant work experience from the automotive industry  4+ years providing excellent customer experience   Excellent interpersonal skills   Empathic and patient demeanor   Problem solving and creative thinking skills   General automotive knowledge (not required) or willingness to learn   Ability to explain complicated concepts to clients who may not be familiar with industry terminology  Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software   A valid driver license class  

 

Advantageous: 

High level of communication skills  A quick ability to learn and grasp concepts  Knowledge of HV systems, and EV powertrains   Start-up experience and related fast-paced environments   Previous OEM specific EV experience and training     At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.   Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.