Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling. We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace! Responsibilities: + Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department. + Assigns jobs and work areas to Service Technicians according to their skills and knowledge. + Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development. + Communicates with and coaches employees on assignments, providing technical expertise as needed. + Seeks customer feedback proactively, anticipates problems and responds promptly. + Responds and follows up to employee issues and concerns. + Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer. + Advises Service Manager of all customer complaints. + Assists the team in the implementation of Contamination Control Guidelines. + Collaborates closely with the Service Manager to oversee all aspects of the service department, ensuring smooth operations and exceptional customer service. + Serves as a key support in fulfilling the Service Manager's responsibilities and may step into the role as needed in their absence. + Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility. + Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook. + Actively seeks out and engages in company-sponsored training to enhance skills and knowledge while also participating in company and location-driven communication efforts, including customer events, department meetings, and other related initiatives. + This position requires taking afterhours calls to support customers and technicians as needed. + Works within and promotes vision, mission, and values of BMC. + Performs other duties as assigned. Qualifications: + A High school and/or technical school education or equivalent combination of experience, training and/or education required. + Strong customer service skills + Strong computer skills + Strong technical knowledge + Excellent oral and written communication skills + Strong time management skills + Ability to multi-task As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: + 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution + Health Insurance – 3 plan options + Health Savings Account – Employer contribution up to $1,300/year + Dependent Care Flex Spending Account + Dental Insurance – 2 plan options + Vision Insurance + Basic Life/AD&D and Supplemental Life Insurance + Employer paid Short-Term Disability Coverage – 60% of base pay/salary + Long-Term Disability Coverage + Maternity / Paternity Benefits + Holidays + Paid Time Off (PTO) + 401(K) Plan + Employee Assistance Program (EAP) – including Health Coaching + SmartDollar – employer paid financial planning program + Legal Shield/ID Shield products + Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE/Vet/Disability