Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

Overview

The Service Advisor acts as the primary point of contact for customers in the service department, ensuring a seamless and positive experience throughout the repair and maintenance process. This role coordinates between customers and service technicians, accurately documents service requests, and provides clear communication about timelines, costs, and service recommendations. The Service Advisor is essential to delivering exceptional customer service and supporting the success of the dealership’s service operations.

Key Responsibilities

Customer Interaction

Greet customers promptly and professionally to create a welcoming environment. Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance. Maintain clear and consistent communication with customers regarding vehicle status, estimated completion times, and costs.

Service Coordination

Create and manage repair orders, ensuring all customer concerns and technician notes are accurately documented. Work closely with service technicians to ensure efficient and high-quality repair work. Coordinate warranty repairs and obtain necessary manufacturer authorizations.

Sales and Upselling

Provide customers with detailed service and repair estimates. Educate customers on the benefits of recommended services, maintenance plans, and potential upgrades. Promote service specials and dealership programs to maximize customer value.

Customer Satisfaction

Address customer concerns promptly and professionally to ensure satisfaction. Conduct post-service follow-ups to verify customer satisfaction and gather feedback.

Administrative Duties

Maintain accurate records of customer interactions, repair orders, and service history. Process customer payments and complete necessary service documentation. Monitor service schedules to maintain an efficient workflow and timely job completion.