Mini of Portland is a part of Lithia & Driveway (NYSE:LAD), the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner.
We are one of the fastest-growing companies on the Fortune 500 (#140 for 2024). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!
Full-Time
Responsibilities
Answer incoming telephone calls in a friendly and professional manner.Greet customers in a friendly and professional manner.Identify, confirm, and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost, and when service will be complete.Assess customer needs by conducting a vehicle walk around.Write accurate repair orders using ADP system.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Receive and process cash or credit payment for all services performed.Skills and Qualifications
Current and valid drivers license is requiredPrior dealership experience is preferredPrior Service Advisor experience is preferredStrong attention to detailSense of urgencyAbility to work with a team and individuallyExcellent communication - written and verbalTyping – ability to type efficientlyBasic computer skillsCompetencies
Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesWe offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.