Requirements:
Technical qualification would be an advantage Minimum of  2 years relevant experience as a Service Advisor at a reputable dealership Have an excellent understanding of Customer Service Be able to work and excel in a dynamic, fast-paced environment Excellent communication and interpersonal skills. Ability to multitask and work under pressure Computer literate (Office Suite) Valid drivers licence and own transport Essential Competencies/Behaviours/Abilities for success in the role
Communication with Impact  Customer & Service Orientation Problem Solving Motivation to Perform and Achieve Results Self-Management and Resilience Must have a passion for dealing with people Must be a team player Duties will include, but not limited to:
Customer interaction and communication - Greet customers promptly and professionally, determining their service needs and concerns. Provide accurate and timely estimates for repair and maintenance services. Explain technical issues in clear, non-technical terms to customers, ensuring they fully understand the required work and any associated costs. Maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost. Follow up with customers post-service to ensure satisfaction and resolve any concerns Service Scheduling and coordination - Schedule service appointments in a way that optimizes workshop capacity while meeting customer needs. Coordinate with technicians to ensure that customer vehicles are worked on efficiently and completed within expected time-frames. Ensure all necessary parts and supplies are available for vehicle repairs and maintenance prior to the scheduled service Documentation and record keeping - Create detailed service orders, recording all relevant vehicle information, concerns, and work performed. Maintain accurate and up-to-date customer records, ensuring that warranty information and service history is properly logged. Manage service-related invoicing and payment processing, ensuring accuracy and timeliness Quality control and customer satisfaction -  Oversee the quality of service work performed by technicians, ensuring that work is completed to company standards. Strive to achieve and exceed customer satisfaction and loyalty by delivering exceptional service experiences. Handle customer complaints and concerns professionally, escalating issues to management when necessary Product and service knowledge - Keep up to date with product knowledge, including new models, services, and promotions offered by Company. Be an advocate for the dealership’s services, promoting special offers and services to customers as appropriate Team Collaboration and reporting - Work closely with the service team, parts department, and sales teams to ensure smooth operations and a high level of service. Report daily, weekly, and monthly metrics on service department performance, customer satisfaction, and service volume In return a competitive salary coupled with large co benefits and incentives are on offer - plus the opportunity to be part of a luxury brand.

If you meet the above criteria, you are the candidate my client would like to meet!