**DESCRIPTION** **In this role, you will make an impact in the following ways:** + Serves as primary customer contact to promote quality customer service and increase business within the branch location. + Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. + Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work + Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact. + Works with the Service Supervisor and/or Team Lead to schedule job assignments + Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers + Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Understanding of the Quickserve process + Personal commitment to HSE and leading an interdependent safety culture + Ability to manage external & internal key stake holders + Problem-solving skills + Movex Service and Parts experience + Written and verbal communication skills + Customer service focus + Experience with warranty processing & decision making **QUALIFICATIONS** **Compensation and Benefits:** + Competitive hourly rate paid as a permanent salary (Or Permanent Salary) + Safety equipment / PPE provided + Comprehensive Cummins product training provided + Income Protection continuance insurance + Discounts with select private health insurance, PC software/hardware and a range of vehicles + Annual remuneration review + Participation in an annual variable compensation (bonus) program + A range of personal and professional benefits + Onsite parking + Employee Assistance Program available to employees + Paid Parental leave (Conditions apply) + Possible domestic relocation subject to additional approval (Conditions apply) **_To view our additional benefits, click here - https://www.cummins.com/careers/working-at-cummins_** **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2410601 **Relocation Package** No