Description

Are you customer-focused, energetic and friendly? Kenworth of Baltimore (in Rosedale) is searching for an experienced Service Advisor (heavy duty preferred). You will be the first point of contact with our customers. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in automotive/mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. 

Benefits

Medical, dental, vision, disability and life insurance offerings401k with company contributionPaid vacation and sick timeCompany paid holidaysTuition Reimbursement programEmployee referral bonus program

Responsibilities:

Maintain excellent customer service as set by dealership service managerSchedule appointments and generate estimates for customersAdvise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specificationsDocument repair and service orders in the correct fashionBe familiar with the latest industry trends and technical advancements and successfully apply them in daily activitiesEstablish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up timeAll other duties as assigned

Required Education and Experience

High School Diploma or GED requiredValid Driver’s LicenseMust have excellent customer service skillsAbility to multi-task, prioritize, and work efficiently

AAP/EEO Statement

All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

We do not provide H1-B sponsorship.