Description This role is meant for an entry level candidate that will be involved in providing initial technical support to users experiencing issues with their IT systems. Responsibilities include responding to user inquiries, troubleshooting basic problems like password resets and software installations and escalating more complex issues to higher-tier support. Skills Active directory, Troubleshooting, Support, Service desk, Servicenow Top Skills Details Active directory,Troubleshooting,Support,Service desk,Servicenow Additional Skills & Qualifications Experience: 1 year in a service or support role, knowledge of Microsoft Products in 365, networking and communication systems, and troubleshoot and document findingsService Desk:First point of contact and day to day technical support to end users.Responds to Level 1 support requests via multiple sources such as phone, system responses, chat or other method.Enters or updates call information into the tracking system.Interacts with customers in a courteous and professional manner.Diagnoses and resolves customer call issues.Escalates calls as appropriate.Project planning:May provide input to projects during planning and requirements gathering.May participate in support training before projects are launched.Customer Technology Support:Troubleshoots, diagnoses and performs minor repairs to hardware, software, and peripheral equipment, following documented procedures.Follows up in a timely manner to ensure customer satisfaction.Explains service procedures to customers. Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in MENASHA,WI. Application Deadline This position is anticipated to close on Feb 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.