The Service Asset Inventory Specialist position is responsible for the logistical management of IT asset records under the direction of the NEST SACM Manager. In this position, the candidate will be responsible for the health of the hardware/asset records as well as any tasks related to the Service Level Agreements (SLA) associated to Service Asset and Configuration Management (SACM) performance for their center(s) of responsibility. The timeliness and accuracy referred to in this description is key to successful execution of this position and necessary for continued employment.
Primary Responsibilities:
• Communicate with Service Delivery personnel to ensure hardware reported to have been delivered to customers is what was delivered
• Ensure records housed in ServiceNow are accurate and complete.
• Confirm hardware existence, as well as location and state, in CostPoint is mirrored in ServiceNow.
• Communicate with end user to remediate any discrepancies in records.
• Support SACM analysts and Logistics in research and corrective actions
• Research methods to improve data accuracy and process efficiency.
• Duties may include controlling the flow of assets and asset information between the point of origin through customer placement to meet customer requirements as well as ensure the execution and improvement of standard processes.
• Works to achieve day-to-day objectives to Identify, define and addresses problems which are not immediately evident but typically basic.
• Identifies and resolves problems insuring records housed in ServiceNow and Costpoint are accurate and complete.
• Confirm hardware asset existence, as well as location and state within CostPoint is mirrored in ServiceNow.
• Communicates with peers to explain facts, basic analysis, processes and practices related to area.
• Requires limited use and/or application of basic principles, theories, and concepts. Utilizes limited knowledge of industry practices and standards.
• Can provide high level of customer service communications in written and verbal form.
Basic Qualifications:
• Valid driver’s license
• High school diploma
• Attention to detail is a must
• Self-motivation is a must
• Comfort with customer communications in person, over the phone and in written communication
• Ability to work efficiently with accuracy and meet demanding timelines is a must for successfully executing the requirements for this position
• Ability to maintain a Public Trust security clearance
Preferred Qualifications:
• Experience working with ServiceNow
• Experience with Costpoint or other ERP system
• Experience working in the NASA environment
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.