You will prepare spare parts offers and contracts for new and existing customersProcess workshop repair offers and contracts for new and existing customerAlso you will process on-site intervention offers and contracts for new and existing customersCommunicates with customers for reports, order confirmations, schedules and invoicesAdditionally you will support to Service Manager, Sales Manager, Support Engineers and TechniciansWork closely with other service staff to follow up on contracts and action itemsBack-up support for Service Assistant staff during annual leave or absenceOrganize training for customers in CSUSA, customer site or CSFOrder entry and management of all customer service filesCoordinates with Workshop and Operations Manager to ship repairs and spare parts ordersContact new potential customers to promote service and spare parts salesFollows up with customer on outstanding invoice paymentsYou will coordinate with Purchasing to provide updated status of pending material on work ordersCoordinate with Project & Operation Managers to prioritize customer orders Follow up on backlog of customer offers to pursue new ordersCoordinate daily with the Shipping Department to ensure commitments are metMonitor for receipt of material (in real time) for urgent needs and prioritiesLastly you will act with integrity in all of the Company’s areas, and in compliance with procedures and other directives