Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

As a leading source of insurance for banks, ABA Insurance Services provides executive and professional liability insurance, financial institution bonds, and property and casualty lines to banks throughout the country. In business for over 35 years, ABA Insurance Services is known as a long-term, reliable, and stable source of insurance and is recognized for underwriting and claims handling expertise.

ABA Insurance Services is looking for a Service Associate to join their team. This individual will work a hybrid schedule out of the Shaker Heights, OH office.

Essential Job Functions and Responsibilities

Performs a variety of routine to moderately complex policy administration tasks in support of the business within established production and quality guidelines.  Tasks may include:

Reviews instructions from agent, underwriter, insured, broker, etc. to understand/determine what is needed to provide quotes, issuances, renewals, endorsements, etc.

Enters rate, premium and/or policy information into appropriate systems for policy updates/issuance.

Maintains file accuracy and completeness.

Orders, prepares and/or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and/or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle/motor carrier filings, etc.).

Sets up and clears submissions.

Researches and resolves and/or corrects errors and/or issues.

Prepares, assembles and/or issues policy/endorsements and associated documentation.

Researches and reconciles premium/billing accounting discrepancies.  Responds to premium/billing questions.

Utilizes computerized systems for research, tracking, information gathering and/or troubleshooting (i.e., Excel/Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).

Shares and/or conveys routine information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and/or insureds maintaining a professional demeanor in all situations.

May act as a liaison with other departments and facilitate interdepartmental communication.

May perform other tasks including support, photocopying, imaging, mail, data entry, and/or supply functions.

Demonstrates working knowledge of policies and procedures, as well as the business (including products, coverages, etc.) and organization.  Complies with company and regulatory guidelines.

Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent.

Experience: Generally, 0 to 2 years of related experience.

Business Unit:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.