Company Description

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

 

At Concord Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Summary: 

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

Duties and Responsibilities:

Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.Promptly and accurately enter all customer inquiry data into the CRM.Generate and schedule service appointments.Compile all necessary reports, forms and other documentation on a timely basisWill be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

QualificationsPrevious experience in either a high-volume call center environment or commission driven role.Excellent interpersonal skills over the phone.Goal-driven to meet and exceed store appointment goals.Ability to work independently and as part of a team in a fast paced environmentStrong organizational and time management skillsAll applicants must be authorized to work in the USA.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

Previous BDC experience for an automotive dealership

Additional Information

Compensation (Hourly):

$20.00 - 23.00 / hour

The BDC Agent position has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation of twenty dollars an hour

 

Schedule:

FULL TIME5 days a week / 2 days offSundays off

Benefits:

Medical, dental, vision insurance401k with company matchPaid Time OffClosed for Thanksgiving day and Christmas dayEmployee discounts for purchasing and leasing carsOpportunities for career advancement within a Fortune 500 company.

 

All your information will be kept confidential according to EEOC guidelines