Welcome page Returning Candidate? Log back in! Service BDC Agent - Mercedes-Benz of Hanover Job Locations US-MA-Hanover Job ID 2024-32716 Category Customer Service/Support Type Regular Full-Time Overview

Mercedes-Benz of Hanover is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Business Development Center Agent to add to our amazing Service team! 

In addition to competitive pay, we offer our associates the following benefits:

Health InsuranceDental insuranceVision, Life, Disability insurance401(k) plan with company matchPaid vacationEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment, with job training and advancement opportunities

Responsibilities:

Receive inbound service callsContact present customers (phone, email) to maintain and improve customer loyaltyDevelop pipeline of service opportunity leads through networking, cold calling, and referralsWork with service and sales department to increase service trafficStay up to date on active service specials and ongoing Toyota manufacture recallsProperly inform and advise customers on what to expect with their service appointmentsOutstanding Customer Service

Qualifications:

Automotive dealership Internet or Business Development Center (BDC) experience is preferred.Superior communication and customer service skillsSolid working knowledge of the InternetMaintaining a positive, can-do attitudeHigh School Diploma or equivalent

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

Group 1 Automotive is an Equal Employment Opportunity employer.

 

 

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