Description We’re seeking a Senior Customer Service Representative for a growing organization in Fort Worth, TX. This is a contract-to-hire position offering long-term career potential for someone with strong communication skills, a proactive mindset, and the ability to handle complex customer inquiries with professionalism and accuracy. Key Responsibilities: + Serve as the primary point of contact for high-volume inbound customer calls and emails + Handle escalated and complex customer issues with professionalism and urgency + Maintain accurate customer records and case notes in CRM systems + Process orders, returns, and service requests in a timely and accurate manner + Collaborate with internal teams (sales, operations, accounting) to resolve customer issues + Provide product or service information and resolve general inquiries + Monitor open cases and follow up to ensure resolution and customer satisfaction Requirements Requirements: + 3+ years of customer service experience in a call center or office-based environment + Strong problem-solving and conflict-resolution skills + Excellent communication skills, both verbal and written + High attention to detail and data accuracy + Proficiency in Microsoft Office (especially Outlook, Excel) + Experience using CRM or ERP systems (Salesforce, NetSuite, etc.) preferred + Ability to remain calm under pressure and prioritize multiple tasks Preferred Experience: + Background in manufacturing, logistics, or B2B service environments + Experience handling client accounts or escalations TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .