The Service Center Agent will be responsible for overseeing all service centre activities, with a primary focus on managing both incoming and outgoing calls. This role is dedicated to ensuring guest satisfaction by delivering prompt, professional, and courteous service, while handling customer interactions efficiently and maintaining a positive, welcoming atmosphere.
The ideal candidate will possess strong verbal and written communication skills, along with a customer‑focused mindset. They should be personable, adaptable, and an effective team player, capable of building rapport and working collaboratively with colleagues to achieve service goals.
Other standard responsibilities:
• Comply with the company policies
• Work within all pre-set budgetary limits
• Drive and contribute to the overall efficiency of the department
• Motivate and develop team members
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company’s culture at all times.
• Take on other tasks as may be necessary or required