Altaquip LLC

Come join a team where People make the difference!  As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Altaquip, founded in 1997, has become one of the largest providers of commercial and consumer equipment service in the U.S. We offer services on a number of product categories, such small engine repair and outdoor power and lawn maintenance. Altaquip services over 100 manufacturer’s brands including Craftsman, Briggs & Stratton, Toro, Caterpillar, Husqvarna, Ariens, Generac, EGO, Greenworks and MTD, to name a few.

The Service Center Manager will be responsible for the overall operation of our facility that specializes in the repair of outdoor power equipment that is primarily owned by our big box retail partners. The manager will be responsible for staffing the center with technicians, drivers and administrative personnel and managing that team. The ideal candidate will possess strong leadership, verbal and written communication skills, a positive attitude, team mentality and be an assertive and driven individual. The manager will be expected to set expectations, provide training and guidance and meet or exceed key metrics that will lead to financial success. The career path for a successful Service Center Manager can include opportunities in the future to be considered for Area Manager Positions and beyond.

Responsibilities

Uphold our company cultural values of Integrity, Customer Focus, Delivering High Quality Service, Fast Paced/High Intensity Performance, and maintaining a Positive & Respectful Work EnvironmentAlways Demonstrate Ownership MentalityMonitor all company processes and proceduresMaintain a safe and healthy environment for your teamMaintain compliance with all OSHA and DOT guidelines.Monitor production of your techs and admins based on RPH and UPAH metrics.Manage logistics programControl tech, driver, and admin hours to match work available and reduce overtimeDaily Team Meetings with your teamDaily review of reports to ensure parts ordering/receiving, and unit FIFO are following proper proceduresAnnual Customer VisitsRespond to all escalations in a timely mannerAdherence to e-mail protocol, phone etiquette, and cell phone policyDaily review of timecardsAnnual Reviews for your employeesOther duties as assigned

Knowledge and Skill Requirements

3-6 years of management experience is preferred.Excellent oral and written communication skills.Bachelor’s degree preferredBudget Management and Oversight ExperienceExcellent computer skills with proficiency in Excel, Word, and OutlookAbility to work in a fast-paced environmentLean/ Six Sigma experience is preferred

Working Conditions

Work will be performed in a shop environmentThe ability to move and lift up to 50 lbs. on a frequent basis is required

Benefits Offered

Medical, dental, and vision insurance available immediately upon hirePaid vacation available after 90 days of employmentPaid Holidays401(k) with company matchPaid parental leave

Target Salary Range of $56,000 to $64,000/year, DOE

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Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.