Job Description Summary

Job Description

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsible to assist and support the service commercial and operations team to ensure smooth process execution on customer service contracts; install base data quality, Sales Force (SFDC) opportunity management and billing for contract and non-contract services. To support day to day operation, service activities and ad-hoc requests from Field Engineers, Channel Partners and customers. Working closely with all internal stakeholders to drive and achieve overall country focus or key metrics.

Essential Responsibilities

Quotations – Assist with quote generations – both part sales and ad hoc maintenance contracts.Customer order management – Support and maintain proper tracker for customer orders from order to closure. Includes order placement and proper hand over to logistics team for follow up.Sales Force system management – work closely with Service account managers for overall service opportunities management from opportunity creation, updates to billing and closure.Install Base management – work closely with IB team to maintain accuracy of GE install base to ensure prompt creation/deletion and standardization of database for accurate reporting.Support with timely and accurate billing of customers for contract and non-contract servicesWork closely with Operation Specialist and Logistics Specialist to establish and streamline processes for more efficient service operation;  timely delivery and fulfillment of service orders.Assist in Preventive Management (PM) planning and tracking support to the local field teams and commercial team for all warranty and contract install basesAny other ad hoc duties assigned by Reporting Manager

 

Qualifications/Requirements:

Diploma/Degree from a recognition organizationProficient in MS Office/ExcelGood verbal, written and interpersonal communication skills – fluent in English
 

Desired Characteristics

Demonstrate ability to work independentlyGreat attention to detail and numerically inclinedAbility to manage multiple projects and priorities within a specified time periodAbility to address the issue in timely manner and communicate in effective way and influence stakeholders to improve the status quo.Ability to work and contribute as a team memberInclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

 

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Additional Information

Relocation Assistance Provided: No