Job Description

Hello Future Service Consultant

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB HSL you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role purpose: To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer’s expectations

Are you someone who can:

Drive significant growth and profitability in the context of cost management.Deliver exceptional service that exceeds customer and stakeholder’ expectations through proactive, innovative and appropriate solutions. Manage SLA's with internal and external service providers.Engage with the customers in a professional way as specified in the service standards. Ensure customers needs and expectations are understood. Process the customers' requests in an efficient and effective way.Resolve all customer queries efficiently, and within agreed timelines.Build and maintain relationships with internal and external parties to support the business strategyMaintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request.Comply with governance in terms of legislative and audit requirementsTrack, control and influence business activities with the specific aim to increase sales and service efficiencies.Manage own development to increase own competencies

You will be an ideal candidate if you:

Must have Grade 12  Certificate (NQF level 5) will add as an advantage Must have Client Experience and Value Management experience.

You will have access to:

Opportunities to network and collaborateA challenging working environmentOpportunities to innovate

We can be a match if you are:

Adaptable and curiousAnalyse complex data setsThrive in a collaborative environmentthe person must be resilient and level headed in a challenging environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Application Closing Date

31/10/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.