As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
EducationHigh School
Experience1-3 years
Additional InformationAssisting customers with vehicle maintenance and repair services
Scheduling appointments
Providing cost estimates
Troubleshooting customer problems
Managing customer interactions
Explaining repairs and costs
Ensuring timely service delivery