Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the SCLO Team?

As a Service Contract Specialist with WWT, you will serve a critical role within our Service Contract & Licensing Operations team and interact directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This team delivers critical support to WWT’s customers by proactively managing their service contracts and subscription renewals of which you and the team will provide. By joining the SCLO team, you will truly have the opportunity to hone in and master your craft and realize what is needed to solve real life business issues! If you are looking to further understand and support the many new and renewing OEM Service Contracts, please look into joining WWT today!

Description:

The Service Contract Specialist role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This role is responsible for owning service contract management, including contract consolidation and cleanup, quoting renewals, quoting new attach services required for true-ups, and all necessary reporting in support of customer engagement.  The Service Contract Specialist will work directly with the WWT account teams and leadership to ensure service contract renewals are quoted and provided to the customer to ensure on-time closure. They will also work with the WWT Inside Sales Representative and Procurement Specialists to ensure the orders are properly set up and ordered in our system. This role is important for our overall success of achieving both team and corporate goals. Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

Responsibilities Include:

Build and maintain strong working relationships with WWT account teams and internal operations. Assist the WWT business units with identifying and quoting OEM service contract renewals. Maintain expertise of the baseline processes pertaining to Quoting and Service Contract Management Maintain proficiency in the use of OEM and WWT Service Contract Tools Maintain good organizational skills to keep details organized for each account in the Customer Profiles (deal id’s, discounts, proper end-user information, contacts, co-term dates, contract numbers, standards) Run and maintain reports as necessary for our customers for their OEM service contracts. Work to ensure renewals are quoted in a proactive manner (90-120 days prior to expiration) to ensure positive impact in our metrics with on-time bookings. Provide Renewal Status of Opportunities to SCLO Program Specialist as well as Management. Be a resource for our WWT account teams and internal operations teams for service offerings, contracts, policies and tools. Bring new insight and possible improvements to the SCLO team’s success