ESSENTIAL DUTIES & RESPONSIBILITIES

 

Enters and tracks service work orders and ensures account information and recorded data is accurate. Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency. Processes customer orders and monitors and updates customer information. Responds to customer inquiries and requests. Generates reports on open orders to facilitate their completion up to and including invoicing. Interviews customers to obtain information and explain available services. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems.

 

MINIMUM QUALIFICATIONS

 

Requires a high school diploma or its equivalent. Working as a Customer Service Coordinator typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Works under moderate supervision.