Make your mark at the world’s largest HVAC company 

 

Daikin Applied is seeking a Service Coordinator where you will perform customer service, service fulfillment coordination, and administrative functions to best support the operations of a service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! 

 

Location: Hybrid, Manchester, NH

 

What you will do: 

Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)  Handles customer inquiries and routes questions of technical nature to the appropriate resource  Tracking of time and attendance for technicians  Coordinates job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed  Invoices and bills customers  Performs local office AP/AR functions and follows up with customer to ensure that payment has been received  Coordinates warranty administration process, parts orders, and tracks shipments  Answers telephones and greets customers while maintaining professional and courteous customer contact  Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment  Maintain OSHA logs  Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes  Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job  Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources  Maintains filing for and office equipment (copier, telephone, fax, etc.)  Provide initial notification of Workers Compensation claims to insurance carrier 

 

What’s in it for you:  

Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more  The ability to make an impact and shape your career with a company that is passionate about growth  The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best 

 

Minimum Qualifications: 

High School Diploma or GED  3+ years of related experience in mechanical, electrical, or plumbing service field  Work visa sponsorship is not available for this position 

 

Preferred Qualifications: 

Bachelor’s degree may be considered in lieu of work experience  Experience with Astea and/or any other service tracking software  Proficient knowledge of Microsoft Office Suite 

 

#LI-Hybrid #LI-BB