Working closely with service team leaders and engineers, coordinating relevant departments to have timely information flow.

Driving customer orientation and providing valuable service to customers. Answer telephone and email, responding to questions, ascertaining nature of request and directing accordingly. Quickly and efficiently respond to inquiries and complaints.

ERP & CRM handling according to the operation process and rules, ensure data integrity and accuracy.

Business related issues follow up (generate quotation and negotiate service contract with customer, schedule goods delivery and service arrangement, handle payment issues, follow up AR, etc)

Comply with company rules and regulations, assistant the whole team to achieve the company required performance

Make accurate record of spare parts management

Business analysis based on the demand

Project handling and tracking in case any assigned

Good team work, self - improvement and challenge constantly

Perform other related duties and responsibilities as assigned

Education / 教育背景

Bachelor degree in relevant major

Experience /经验

Minimum 2 years’ working experience in customer service

Other skills /其他技能

Must be well-versed with MS Office applications

Able to do multitask and work independently

Good interpersonal, communication skills and initiative

Good command of written and spoken English