Job Description

Answers phones, filing, data entry, handle mail, organize files, receive inventory in systems, keep office areas clean and organized, other office duties as requested

Job Responsibilities & Requirements

ESSENTIAL FUNCTIONS:

Receives telephone requests for price quotations, purchase orders, work orders, adjustments and cancellations for local customers, original equipment manufacturers, and distributors.Maintains rapport with customers and works to give them the best possible service.Coordinates and helps manage service work order projects from start to finish.Receives and processes requests for service work via phone and email.Processes jobsite survey notes, material estimates, and submits proposals to customers.Assists with supplier quotes and orders.Coordinates with insurance to keep certificates of insurance compliant.Creates purchase orders for materials and tracks delivery status.Utilizes Microsoft Teams to communicate material lead times and updates project schedules.Assists with customer invoicing.Assists with new hire and rehire paperwork.Serves as the main point of contact for Glass Division Service department.Works closely with the internal office personnel and field union employees.

SKILLS & ABILITIES:

Education: High School Graduate or General Education Degree (GED): RequiredExperience: Excellent verbal and written communication skills.Strong problem-solving skills and attention to detail.Multi-tasking and organizational skills.Comfortability with following up with internal and external customers.Ability to work with a variety of personalities, remaining flexible and solution oriented.Experience with Vista Viewpoint, a plus.Computer Skills: Basic Computer Knowledge with Data Entry and Microsoft OfficeLanguage Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical Skills:Ability to calculate figures and amounts such as adding and subtracting inventory amounts. Ability to accurately record numbers.Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to retrieve corresponding items from inventory storage.

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.

www.mii.com