Job Title: Service Coordinator

Location: Canton, Massachusetts

Responsibilities:Own the local monthly branch service agreement renewal process.Prepare all contract renewal proposals and other documents for customers.Follow-up with contract customers and make required revisions.Reconcile Service Contracts by managing cost transfers.Prepare and submit all Service Agreement booking packages for renewals, and time & material work.Prepare time & material billings and complete all invoicing.Maintain contract logs, and schedule and document all department commitments for repairs, maintenance, installation, retrofit, warranty, and parts.Ensure all Preventative Maintenance visits are scheduled and performed for each Service Agreement.Call each Preventative Maintenance customer the day after each PM visit to ensure all work was satisfactory and address any open items. Follow up immediately on open items and report dissatisfactions.Maintain Preventative Maintenance schedules in accounting system for all visits.Monitor service receivables and suspend service when necessary.Log and track all service work orders (billable and non-billable) and reconcile all open tickets in a timely manner.Qualifications:High School Diploma or GED.1+ year experience with projects bookings, purchase orders, receivables, payables, documentations and contracts agreements with customers.1+ year experience with operational databases.1+ year experience within a Service Coordinator or Dispatching role where they would deploy technical field service reps to repair equipment.MS Office skills (should be able to write/communicate effectively).Excel Experience is required.Ability to take ownership of their work.Organized and urgent.Good experience with Ms-Office suite (Word, Excel, PowerPoint).Demonstrates strong attention to detail and accuracy in work.Customer Service.Communication skills.Reading/Writing skills.

Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Canton,MA.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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