Description Hannah Savage with Robert Half is offering an exciting opportunity for a Service Coordinator in Rochester, New York. As a Service Coordinator, you will be primarily responsible for a variety of tasks including managing service calls, coordinating service scheduling, and maintaining up-to-date customer records. Your role is crucial in the smooth operation of our customer service department and ensuring customer satisfaction. Responsibilities: • Efficiently handle incoming service calls via telephone and email, providing top-notch customer service. • Prepare necessary acknowledgments and quotations related to equipment receipt and technical services. • Proactively manage the service calendar and support supervisors in planning service schedules. • Ensure timely creation of job folders and maintain proper documentation. • Carry out service order entry, along with related functions such as parts purchasing. • Dispatch and collect electronic work tickets from field service personnel. • Prepare detailed inspection and repair reports post-service. • Organize hotel accommodations for overnight travel when necessary. • Process service jobs and warranty claims and manage their invoicing. • Maintain a well-organized filing system for both paper and electronic service records. • Facilitate credit card purchases and submit receipts to the accounting department. • Oversee the calibration process for measuring tools and test equipment. • Provide technical support over the phone to customers and coworkers. • Address customer concerns and complaints, working towards effective resolutions. • Perform other duties as assigned, in line with the role of a Service Coordinator. For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today! Requirements • Minimum of 2 years experience in a similar role • Proficiency in customer service and administrative assistance • Experience in performing receptionist duties • Knowledge of job scheduling • Ability to handle customer invoices • Strong interpersonal and communication skills • Proven ability to multitask and manage time effectively • Proficient in using Microsoft Office Suite and other relevant software • High school diploma or equivalent; higher degree from a recognized institution is a plus • Ability to work independently and within a team • High level of accuracy and attention to detail • Excellent problem-solving skills • Ability to maintain confidentiality of sensitive information • Strong organizational skills and ability to prioritize tasks effectively • Detail oriented attitude and appearance. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .