Position SummaryWith proactive attitude to provide administrative and coordination support to external and internal customers.Creating the harmonious environment.  Following the strategy and achieve targets, both in company profit side and personal competency. Driving customer orientation and providing valuable service and satisfy external and internal customers. Data entry, maintaining and updating relevant data and records and compilation of reports.

Duties and responsibilities include but are not limited to:

Working closely with service team leaders and engineers, coordinating relevant departments to have timely information flow.Driving customer orientation and providing valuable service to customers. Answer telephone and email, responding to questions, ascertaining nature of request and directing accordingly. Quickly and efficiently respond to inquiries and complaints.ERP & CRM handling according to the operation process and rules, ensure data integrity and accuracy.Business related issues follow up (generate quotation and negotiate service contract with customer, schedule goods delivery and service arrangement, handle payment issues, follow up AR, etc.)Comply with company rules and regulations, assistant the whole team to achieve the company required performance.Make accurate record of spare parts management.Business analysis based on the demandProject handling and tracking in case any assignedGood team work, self - improvement and challenge constantlyPerform other related duties and responsibilities as assigned

Your ZEISS Recruiting Team:

Justin Jiang （蒋之阳）, Magin Yang （杨晓君）