Service Coordinator / Customer Service Job Description **Service Coordinator, Miaoli Taiwan, Onsite** **What is the job about?** The Service Coordinator is responsible dealing with on-site and workshop (pump) repair/service requests from customers. Preparing service quotations/contracts with follow up. Applying good professional knowledge, builds trust with customers, employees, and contractors. Handling correspondence and other administrative matters including service contracts **Your main responsibilities** + Idensifying and assessing incoming request from a customer for service and prepare quotations + Creation of quotation for the site job(s). + Creation of service work orders. + Assigning to service technician and/or service partners. + Monitoring the service job progression till completion. + Follow-up of invoice issues for chargeable case. + Coordinate training courses, events, group audit, etc. + Assist in executing departmental & organizational plans, policies, and projects + Coordinate logistics of issuance/returns of materials for/from customers + Provides as much administrative support as possible to colleagues regarding service issues. + Reports matters related to Safety, Health, and Environment. Contributes to achieving HSE objectives. **Your background** : We imagine that you have: + Completed technical training and work experience in a technical environment. + Fluent in Mandarin and English. + Experience in using SAP will be beneficial + Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented. + Strong ability to influence others + About 2 years of work experience in similar customer service setting. + Experience with pump technology is an advantage. + Communication in English (TOEIC score 500 or with relevant certificate) + Hold a Diploma or bachelor’s degree. + Has experience with various Microsoft office **What’s in it for you?** **Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment** guided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) . **In addition, your day-to-day benefits include:** + Annual bonuses, health insurance, parental support, internal well-being consultants and programmes + Access to the modern Grundfos Academy to pursue further both personal and professional development + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly **Do you want to learn more?** If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** Information at a Glance **Job details** Application deadline: Workplace: Onsite Position Job Location: Miaoli County, Miaoli, Taiwan Contract Type: Full-Time Employment Type: Regular