MAJOR  RESPONSIBILITIES

 

Reporting / Analytics (CX and P&S) Business Meeting Support (e.g. Monthly CX & P&S FDAF decks, R4R) Labor Rate Requests (support SPM) Data Issues Resolution FordProtect & Warranty Claims CLP requests (Support Specialists) Support/Exceptions

 

EXPERIENCE  AND   BACKGROUND  REQUIREMENTS

 

Comprehend and analyze performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.) Knowledge of dealership operations and dealership financial statements/sales and profit forecasts"                                                                         COMPETENCIES AND SKILLS

 

Strong verbal and written English proficiency Strong interpersonal / leadership / organizational skills and competencies Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel Able to work independently, and with ambiguity Experience in the Microsoft Office suite Ability to work with accuracy under pressures of time and workload Ability to manage deadlines and timelines with multiple inputs and complexities Field dealer relationship experience – ensuring an understanding of the dealer dynamic and ability to gain dealer trust  Extraordinary teamwork, collaborative skills and demonstrated behaviors Customer service mindset