Technical Skills / Knowledge: + Ability to work shifts (includes nights, weekends, holidays) in a 24x7 environment + Has foundational proficiency in ensuring seamless system operations; inclusive of backend processing, payment routing, and processing and security measures + Has developing understanding of SQL database and MS Office applications + Works on assignments that are complex in natures in which judgment and initiative are required in resolving problems and making recommendations + Thorough knowledge of company and departmental policies and procedures + Assists in reconfiguring Production processes when primary components fail + Performs Automic and other code promotions + Participates in Maintenance/Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal/external notifications throughout + Helps to enforce standard policies and procedures + Intermediate knowledge of Windows command line, batch scripting, and utilities + Intermediate knowledge of various transmission protocols including FTP and SFTP + Assists with ensuring production documents are complete, current and stored appropriately + Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge + Additional duties as assigned by supervisor + Experience working in a Microsoft environment: Windows, Azure, MSSQL. + Experience working in network operating center (NOC) + Demonstrates solid troubleshooting and investigative skills + Must be detail-oriented + Must work under limited supervision + Must demonstrate good analytical skills as they relate to data identification and mapping. Must be flexible and able to multitask + Must meet all deadlines or negotiate extensions with supervisor. Healthcare experience a plus Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis. Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.