Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Lead Engineer - Service Delivery in our ever-evolving SRE core settlement team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.
The team is responsible for supporting multiple Critical Platforms (BankCard, Issuer, EF, EM, Discover, DisputeManagement, Gift Cards) that support all aspects of merchant settlements for US geography. The team works in 3 shifts to provide 24X7 support to these applications and is responsible to resolve issues within SLAs. Working closely with relationship managers to research and provide accurate findings to merchants on any issues they report with settlements.
What you’ll own
Work in rotational shits and provide production Support for critical SLA driven production applications (L2 and L3 support) in 24X7, 365 days environment.Actively participate in bridge calls, articulating issues and provide corrective actions within SLA boundaries.Follow escalation matrix as defined.Complete technical research/fix work on the tickets that are assigned.Other duties as assigned.What you bring
7+ years of experience on mainframe.Sound knowledge of Mainframes Technology - JCL, COBOL, any database (VSAM or DB2 or both), Job Schedular and at least one ticketing tool.Experience in Production Support and abend handling preferably on supporting critical SLA driven production applications (L2 and L3 support) in 24X7, 365 days environment.Experience in bridge calls, ability to articulate issues and provide corrective actions within SLA boundaries.Readiness to work in rotational shifts including night Shifts and rotational week offs.Good Communication, analytical and research skills.Nice to Have -
Knowledge of Payments industry is a plus.Knowledge of SAS, DB2, Sql, REXX Programming, Ticketing tool (Service Now) will be a plus.Worldpay Values:
Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value.Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives.Open - You work across borders, working with your team to achieve your collective goals.What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career.
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Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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