Job Seekers, Please send resumes to resumes@hireitpeople.com Assist multiple service delivery managers in navigating the Service Lifecycle Management Process by being the POC for all SLM activities in Technology Services.• Serve as primary SME for SLM process activities for the Technology Services group.• Solicit input from service leads necessary to complete service lifecycle process and ensure that gates are cleared.• Ensure that the IT Service Catalog is kept up to date for all Technology Services service offerings.• Ensure comms plans are developed and approved for all new services, service changes, and service impacting projects.• Ensure service QA/QC activities are conducted and results are acted upon.

What knowledge, skills, abilities, experiences, certifications are needed for this position?  • Understands best practices in service management including contract and vendor management in an IT outsourcing or shared service environment• Knowledge and experience with utilizing the ITIL framework• Knowledge and experience with IT Infrastructure Oversight• Skilled in oral and written communication as it pertains to interpreting technical information and business needs.• Demonstrated ability to work with management, customers, and vendors to resolve problems.• B.S. degree in Computer Information Systems or demonstrated equivalent (education and/or equivalent work experience)• Advanced ITIL certification or equivalent proven  knowledge and experience• Experience in State/Agency is a plus 


SkillRequired / DesiredAmountof ExperienceBest practices in service management including contract and vendor management in and IT outsourcing or shared service environmentRequired4YearsExperience utilizing ITILRequired2YearsExperience with IT Infrastructure OversightRequired4Yearsstrong oral and written communication - must be able to interpret technical information and business needsRequired4Yearsstrong customer service skills across management, customers, vendorsRequired4YearsITIL certificationHighly desired1YearsCoVA state/agency experienceHighly desired2Years