Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  Service Delivery Analyst with some Project Management experience (Agile/Kanban)
Complete Description:  Assist multiple service delivery managers in navigating the Service Lifecycle Management Process by being the POC for all SLM activities in Technology Services.• Serve as primary SME for SLM process activities for the Technology Services group.• Solicit input from service leads necessary to complete service lifecycle process and ensure that gates are cleared.• Ensure that the IT Service Catalog is kept up to date for all Technology Services service offerings.• Ensure comms plans are developed and approved for all new services, service changes, and service impacting projects.• Ensure service QA/QC activities are conducted and results are acted upon.

What knowledge, skills, abilities, experiences, certifications are needed for this position?  • Knowledge and experience with utilizing the ITIL framework•             Knowledge and experience managing large scale IT projects•             Skilled in oral and written communication as it pertains to interpreting technical information and business needs.•             Demonstrated ability to work with management, customers, and vendors to resolve problems.•             B.S. degree or demonstrated equivalent (education and/or equivalent work experience)•             Proven coordination and status reporting abilities •       Ability to comprehend IT Infrastructure/architecture jargon, and translate to business language•       Proven experience working with very busy technical managers•       Results oriented•        Knowledge of Agile/Kanban methodologies•             Experience in State/Agency is a plus

SkillRequired / DesiredAmountof ExperienceExperience utilizing ITILRequired2YearsExperience with large scale IT projectsRequired4Yearsstrong oral and written communication - must be able to interpret technical information and business needsRequired4Yearsstrong customer service skills across management, customers, vendorsRequired4YearsCoVA state/agency experienceHighly desired2YearsKnowledge of Agile/Kanban methodologiesRequired1YearsAbility to comprehend IT Infrastructure/architecture jargon, and translate to business languageRequired2YearsProven experience working with very busy technical managersRequired2YearsProven coordination and status reporting abilitiesRequired2Years