The Service Delivery Coordinator will primarily be responsible for coordinating resources to schedule testing and turning up (TTU) of network circuits and satellite services supporting edge and core infrastructure connecting global and regional clients, core data centers, branch offices, co-locations etc. The Service Delivery Coordinator will also be responsible for reviewing and recommending network connectivity improvements, decommissioning legacy carrier services, and required technical reviews. The Network Telecom Analyst will also escalate carrier circuit issues associated with circuit delivery, circuit design flaws, service performance issues etc.

The successful candidate must have excellent customer service, written, and verbal communication skills, and must be able to work collaboratively across multiple departments, business partners, and suppliers to meet operational performance and reliability targets. By providing more proactive support that anticipates our Business Units needs, this role is critical in ensuring we collectively achieve our; IT Purpose: Enabling Business & Employee Success Through IT Services That Anticipate Demand and Simply Work, Anywhere, Anytime.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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