**Details** + **Department:** Infrastructure + **Schedule:** Full-time, 8 hour day shift, Monday - Friday + **Location:** Remote **Benefits** Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community _Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._ **Responsibilities** + Direct and oversee (local and system-level) information systems activities and resources supporting our employed associates adapting to technology and contracted associates deploying technologies. + Establish strategic direction and oversight in order to ensure that technology resources will be optimized and expenses managed. + Develop partnership with internal and external senior management. Work with other senior managers and senior users in strategic technology issues. + Develop departmental goals, plans and standards consistent with the technological, clinical, administrative, legal and ethical requirements/objectives of the organization. + Plan, organize and direct all activities related to Service Delivery leadership team’s staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives. + Direct all activities related to service delivery and complaint management. + Ensure the services delivered operate in compliance with allocated funding. + Coordinate and direct internal/external audits of MSP performance. + Direct and evaluate service tower activities including research, design and development of new technologies and service enhancements. + Align organization and MSP values to ensure continuous growth and improve customer experience. Preferred experiences include: + 5 years IT Service Desk experience + 3 years experience in healthcare system support + Experience with ServiceNow application and other related IT service management software. + ITIL Foundation Certification + Leadership experience or management experience in Information Technology Vendor Management **Requirements** Education: + High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management. **Additional Preferences** No additional preferences. \#LI-remote **Why Join Our Team** When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today. **Equal Employment Opportunity Employer** Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. **E-Verify Statement** This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)