**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. **How will you make an impact in this role?** As a Service Delivery Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include: + Onboarding new technologies + Observability + Drive Issue Resolution (triage, troubleshoot, resolve) + Lead teams as needed to drive resolution + Incident Communications **Minimum Qualifications** Bachelor’s Degree or equivalent in computer science, computer science engineering or related technical experience. 4 years of varied experience in software engineering. + Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated. + Experience with debugging techniques for root cause analysis of issues. + Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency. + ITIL solid understanding: Event, Incident, Release, Problem and Knowledge Management. + Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud. + Proficient verbal and written communication skills. + Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude. **Preferred Qualifications** + Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc. + DevOps knowledge for highly available IT infrastructure + Building live production APIs and services. + Experience with automation development. + Familiar with Agile or other rapid application development methods. + Hands-on expertise with application design, software development and automated testing. + Experience in technology for the banking and payments industries. **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Technology **Primary Location:** India-Haryana-Gurgaon **Other Locations:** India-Karnataka-Bengaluru Urban **Schedule** Full-time **Req ID:** 24015480