About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Service Delivery Executive

Location: Texas, Virtual

Job Summary:

As a Service Delivery Executive, you will play a pivotal role in orchestrating the delivery of multiple services programs within a matrix organization. Your role will focus on ensuring seamless service delivery across different service lines: professional services, transaction services, customer services and field services - that do not directly report to you. You will be responsible for maintaining high-level conversations with C-suite clients, presenting SLAs, improvement plans, and strategically navigating to expand our NCR Voyix portfolio and wallet share with each enterprise or mid-market restaurant customer.

Key Responsibilities:

Service Delivery and Program Management:

Oversee and coordinate the various service delivery teams within the matrix organization. Ensure that all teams are aligned with the company’s objectives and deliver services efficiently to meet or exceed client expectations.

Manage a team of Project Managers, ensure successful delivery of a portfolio of projects across multiple customers.

Provide mentorship to the Project Managers to improve their skills and career prospects.

Responsible for managing programs and qualifying pursuit and close of complex solutions.

Tracking key delivery milestones

Stakeholder Engagement:

Develop and maintain strong relationships with key stakeholders across different service lines. Influence and motivate teams that do not directly report to you, ensuring accountability and optimal performance.

Partner with Regional Sales Teams to conduct quarterly planning sessions and plan so for success.

C-Level Interaction:

Engage with client C-suite executives to review service delivery performance, present SLAs, and discuss continuous improvement plans. Ensure transparency and build trust with executive-level clients.

Build credibility, establishes rapport, and maintains communication with stakeholders at multiple levels, including those external to NCR Voyix, including customers, franchisees, third-party product and service providers, regulatory agencies, and others, as required by the program.

Performance Monitoring:

Monitor and report on the performance of service delivery programs, using metrics and KPIs to assess efficiency and effectiveness.

Identify areas for improvement and lead strategic initiatives to enhance service quality and customer satisfaction.

Portfolio Expansion:

Proactively identify opportunities for expanding the company’s service offerings within existing client accounts. Strategically position additional services and solutions to increase wallet share and client dependency.

Risk Management:

Anticipate and mitigate risks that could impact service delivery. Ensure robust contingency plans are in place and that all teams are prepared to handle disruptions smoothly.

Continuous Improvement:

Lead the development and implementation of improvement plans to enhance service delivery processes, increase customer satisfaction, and drive operational excellence.

Required Skills and Qualifications:

Proven experience in delivery of large services programs, preferably within a matrix organization.

Strong leadership and influential skills, with the ability to manage and motivate teams that do not directly report to you.

Excellent communication and interpersonal skills, capable of maintaining strong relationships with both internal team members and external clients.

Strong organizational and project management skills to track and hold each responsible service delivery accountable for our customer delivery expectations and milestones.

Experience in engaging and negotiating with C-level executives.

Strong analytical and problem-solving skills, with a demonstrated ability to oversee complex projects.

Knowledge of industry standards and best practices in service delivery.

Education:

Bachelor’s degree in business administration, Management, or a related field. A master’s degree is preferred.

Experience:

A minimum of 8 - 10 years in a service delivery role, with a focus on managing large, cross-functional teams and projects.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”