Position Responsibilities:

Manages teams of technologists with a focus on resource management, workforce planning, and issue resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Required Qualifications:

Education: Bachelor’s Degree in Computer Science, Information Technology, or related fieldsExperience: At least two to three years supervisory or team lead experience in IT Role/Service Operations/IT OperationsWork Arrangement: Full onsiteShift Schedule (Rotating): Amenability to work on the assigned schedule (dependent on business need)Minimum Skills to Hire/Must Haves:Knowledge of Windows Outlook, MS Teams, and basic Microsoft Office tools4 or more years’ progressive experience in a large, multinational organization, experience within financials, or insurance industry preferredHands-on experience on Windows and Linux Operating SystemsBasic knowledge on Monitoring, Alerting, and Observability Concepts and TechnologiesBasic Knowledge on IT Incident Management processExperience or familiarity with at least one of these is preferred:Service NOW ITSMxMattersNew RelicMoogsoft

Preferred Qualifications:

With at least 2 years team lead role in IT Operations environmentHands-on experience on any Database Infrastructure Services (MSSQL/Oracle/Mongo/PostgreSQL/MySQL/Redis/DB2)Basic Knowledge on Cloud Computing Platforms and TechnologiesHands-on experience on Middleware technologiesStrong customer service and interpersonal skills such as teamworkStrong written, verbal, and presentation skillsAbility to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers.Candidate must have good organizational, time management, and planning skills with the ability to be flexible to changing environments and to work independently and meet tight deadlinesCandidate must demonstrate problem solving skills

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

In Office