Senior Operations Manager - Cebu '• Lead the Focus in the Media and Communication stream of Business for BPS • Work as Market Maker for the Vertical to ensure we grow the business in that vertical • Work cross functionally with the Wipro teams to ensure good representations of Wipro at meetings • Focus on working with RFX’s / Attending conferences and making presentations for global clients in the Media Space • Planning and forecasting of manpower requirements based on inputs received • Monitoring and analyzing the current system of production or provision to check it’s effective, and working out a strategy for improving if necessary. • By managing day-to-day activities, analyzing statistics and reading and writing reports, operations managers play a vital role in any company. • Operations managers also have to do a lot of liaising with other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance • Planning and controlling change. • Managing quality assurance programmes. • Researching new technologies and alternative methods of efficiency. • Setting and reviewing budgets and managing cost. • Overseeing inventory, distribution of goods and facility layout Graduate/Degree Holder 'Exposure of leading large teams is essential – Span of around 300-500 • Adequate Exposure in the Social Media/ Content management/ Technical Helpdesk space of Media & Technology Verticals. • Generic understanding of Quality processes and procedures • Exposure to US Culture & extensive interaction with International customers is preferable • Very high Execution quotient – ability to ‘close-the-loop’ on tasks • Ability to influence group with best practices & good work ethics – ideal role model • Ability to think strategically & translate strategy into action plans • Strong analytical skills with an ability to solve a problem with a win-win approach • Fosters teamwork - ability to lead people on internal & multi-functionalefforts • Good knowledge of service procedures